Privacy Policy

1. Who we are

This website is operated by Malleeka Tiwari, a personal coaching practice trading as Within. When we refer to "we", "us", or "our" in this policy, we mean this practice. If you have any questions about this policy or how we handle your data, you can contact us at hello@malleeka.com.

2. What data we collect

We collect data in the following ways:

• Information you give us directly — when you complete the quiz and enter your email, or when you submit the booking inquiry form (name, email, WhatsApp, location, and your answers).
• Cookies and similar technologies — when you visit the site, we may set cookies for analytics, performance, and functionality purposes, subject to your consent (see Section 5).
• Usage data — with your consent, we collect anonymous analytics about how you use the site (pages visited, time on site, device type, approximate location at country level).

3. How we use your data

• To send you your quiz results and any follow-up emails you opted into.
• To review your booking inquiry and decide whether to schedule a call.
• To understand how visitors use the site so we can improve it (analytics, with consent).
• To comply with any legal obligations.

We do not sell your data. We do not use your data for advertising. We will never share your personal information with third parties except where required to deliver the services above (e.g. an email delivery provider) or by law.

4. Legal basis for processing

Where applicable under data protection law (including the UK GDPR and EU GDPR), our legal bases are:

• Consent — for sending marketing emails and for non-essential cookies. You can withdraw consent at any time.
• Legitimate interests — for processing inquiry form submissions to evaluate potential client relationships.
• Contract — where processing is necessary to deliver a service you have requested.

5. Cookies

We use the following categories of cookies:

• Strictly necessary — required for the site to function. These cannot be turned off.
• Analytics — help us understand how visitors interact with the site. Only set with your consent.
• Functional — remember your preferences (e.g. cookie consent choice). Only set with your consent.

You can manage or withdraw your cookie consent at any time using the cookie settings banner at the bottom of the page.

6. How long we keep your data

Quiz email submissions and booking inquiry data are kept for up to 24 months, or until you ask us to delete them. Analytics data is anonymised and retained per the retention settings of the analytics provider.

7. Your rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate data.
• Ask us to delete your data.
• Object to or restrict how we process your data.
• Withdraw consent at any time (this does not affect processing already done).
• Lodge a complaint with your local data protection authority.

To exercise any of these rights, email us at hello@malleeka.com.

8. Third-party services

We may use third-party tools including email delivery providers and analytics platforms. Each has their own privacy policy. We only use tools that we believe handle data responsibly.

9. Changes to this policy

We may update this policy from time to time. When we do, we will update the date at the top of the page. Continued use of the site after changes constitutes acceptance of the updated policy.